Boost Marketing Cloud ROI: An assessment can unlock hidden capabilities and improve your ROI

Assessment Findings

• The company is only using basic functions, such as bulk email sending, without leveraging advanced tools like Journey Builder, Automation Studio, or AI Personalization (Einstein).
• Advanced segmentation capabilities or A/B testing are not being used, which reduces campaign effectiveness.

Conclusions

• Underutilization of the platform implies paying for advanced capabilities that are not being used.
• Generic campaigns fail to capture customer interest due to the lack of personalization.

Next Steps

• List the functionalities available in Salesforce Marketing Cloud and their current usage status.
• Identify key campaigns where advanced segmentation or A/B testing can be applied.
• Organize training sessions on Journey Builder and Einstein Recommendations.
• Launch a pilot with a personalized campaign using Journey Builder.

Assessment Findings

• Workflows remain manual or inefficient, nullifying the benefits of automation.
• Effort duplication exists between Salesforce Marketing Cloud and other marketing tools, increasing costs without adding value.

Conclusions

• Redundant processes generate inefficiencies in time and resources.
• Lack of automation in repetitive tasks increases operational costs.

Next Steps

• Map current processes and identify redundancies or manual tasks that can be automated.
• Prioritize Salesforce Marketing Cloud integration with CRM to centralize data and workflows.
• Implement basic automation using Automation Studio for repetitive tasks such as sending and reminders.
• Monitor the efficiency of automated processes after a month of implementation.

Assessment Findings

• Customer data is poorly managed or incomplete, resulting in incorrectly targeted campaigns.
• Data cleaning and deduplication strategies have not been implemented, causing erroneous or duplicate records.

Conclusions

• Poor data quality affects segmentation and personalization, reducing campaign effectiveness.
• Low trust in data by the marketing team decreases tool usage.

Next Steps

• Conduct a complete audit of data quality and health in Salesforce Marketing Cloud.
• Implement ETL tools to clean and deduplicate data before loading. 
• Configure SQL Queries in Automation Studio to identify duplicates and generate cleaning lists.
• Establish a semiannual schedule for reviewing and cleaning data.
• Integrate Salesforce CRM (if applicable) to leverage duplicate rules in the CRM and synchronize clean data with Marketing Cloud.

Assessment Findings

• The team is not utilizing advanced reports or dashboards offered by Salesforce Marketing Cloud, limiting data-driven decision-making capabilities.
• Key KPIs are not reviewed periodically, making it difficult to identify successful or underperforming campaigns quickly.

Conclusions

• Lack of visibility into campaign results hinders real-time strategy adjustments.
• Lack of awareness of critical metrics prevents campaign optimization based on results.

Next Steps

• Review current reports in Salesforce Marketing Cloud and compare them with established KPIs.
• Identify key metrics to measure campaign success, such as conversion rate, retention, and ROI.
• Configure automated dashboards to assess campaign performance in real time.
• Hold monthly meetings to discuss results and adjust strategies based on analysis.